Global Human Capital Trends 2020
Rather than focus narrowly on employee engagement and culture, organizations are developing an integrated focus on employees and the entire employee experience, bringing together all the workplace, HR and management practices that impact people on the job that enhance staff well-being… and, not surprisingly, this requires cross-organizational collaboration and communication (Deloitte research).
Engaging experiences will help companies attract and retain skilled people and a strong employee experience drives a strong customer experience.
STATS: 60 – 90 % of employees are discontent in their jobs (depends on industry and organization)
Complete Employee Experience (Tools)
To facilitate, understand and improve this complete experience – tools are required to measure employee satisfaction – some examples include feedback tools, wellness and fitment apps, integrated employee self-service tools, as well as staff assessments and audits to gauge employee disposition, discover what is going on below surface appearances and find out what is working and what not.
The concept of employee experience (EX) and EX initiatives are no longer considered ‘new’, but they are now as relevant as ever, if not more so.
STATS : ‘2019 Employee Experience (EX)’ Deloitte Research – 90% of HR practitioners agreed that EX is a top priority for their companies’ HR leadership teams.
- Business Insights: HR analytics, new technologies.
- Millennials, new work and new job descriptions (happiness officer)
- Biggest challenges facing organizations: internal communication, company culture, hiring talent, retaining top talent, employee well-being…
STATS: Deloitte research 75% millennials believe organizations are too focused on their own agenda rather than on values, greater good and societal/ social/ community impact.
Employee Experience – should be part of your 2020 budget
EX-Employee Experience Management
ACT (action) ⇒ Design ⇒ Share around the hub of Measurement = changes in behavior (consequence) = to improve employee experiences, engagement, productivity, performance (benefits) = bigger profits (result)
Value of EX initiatives to the employee
Results of employee experience
- Better, more appropriate staff for the positions on offer
- Better engagement
- Improved morale
Continuous EX Improvement Model
An HR scorecard is a visual representation of key measures of human resource department achievements, productivity and other factors important to the organization. Factors measured include costs, hiring, turnover, training, performance management and alignment with corporate goals.
Predictive analytics gives leaders in the organisation the insight to be able to make evidence based decisions from collected data. The process of analyzing existing data can enable business leaders to learn from previous experiences and forecast future outcomes. Read more here 2020 Trend: HR Insights
Experienced consulting psychologists, business consultants and management development professionals help organizations select, understand, develop and organize their most important assets ( their people) and some also provide the infrastructure to provide the insights; do the assessments, measurements and reporting or outsource it.
Ask the right questions
Ask why, why, why? Why this location? Why these skills? Why this time frame? Why…?
Deloitte research – 75% millennials believe organizations are too focused on their own agenda rather than on values, greater good and societal/ social/ community impact.
Environments that impact on Employee Experience
- Physical environment (location/ machinery/ equipment/ natural/ local/ global/ national/ international/ central/ dispersed)
- Technical environment (infrastructure/ software/ application/ workflow/ systems/ procedures)
- Cultural environment (corporate/ community/ ethnic/ social/ religious/ family/ team).
Based on the work of Professor Clare W. Graves, a Teal organisation is the proposed next level in a series of color-coded developmental levels throughout human history. Graves postulated that humanity is ready for an eventful leap forward – a leap into Teal.
Teal organisations revolve around three specific values: self-management, wholeness and evolutionary purpose. In practice, this means hierarchies are removed and people are empowered to be their true selves, while working together towards a goal without competition.
In spite of all its technology, a firm is only as good as its people.
Meaningful work includes better selection of staff for a better fit, greater autonomy, small self-regulating and self-empowered teams ( Holacracy) – A structured set of rules grants employees the freedom to self-manage without straying from the organisation’s purpose. This freedom eliminates problems like uneven power dynamics and duty-related guesswork.
Trust in management/ leaders. Integrated mission, vision values, purpose and objectives to inspire and motivate employees. Transparency, Honesty. Fairness. Give proof that people are important.
Supportive Management provide clear, transparent goals, coaching, invest in developing managers and leaders at all levels and does just-in-time/ agile performance management, a culture of recognition, continuous investment in people/ human capital development.
Growth Opportunity supports a culture of continuous learning and development which includes on the job training and support, formal skills development, facilitated talent mobility, self-directed, dynamic learning, health enhancing programs and esteem building.
Positive Work Environment makes sure there is flexi-time, comfortable ergonomics where possible, and across-the board development of emotional, social and communication skills to improve relationships.
Firing on half your cylinders
All these aspects are good and well and very left-brain – and still leave people disgruntled, stressed, if not burnt out and/or discontent even when they don’t know why, feeling something’s missing.
Right Brain Activation
The biggest thing missing is giving the right brain a chance. [Untapped Human Capital]
BOOST People Power create time for recuperation, thinking, developing creativity and improving all aspects of the business and work experience.
Joy & Happiness – They say happiness is a choice, but joy is something that bubbles up from inside. Joy is a product of right-brain activation. Joy is not a state of mind, attitude, outlook nor choice… it is a state of being… and can only happen when you are engrossed (not engaged, not motivated, but inspired) and driven by passion, purpose and meaning.
Sure, this is the ideal, and may not be ‘practical’, but let’s be ‘unpractical’ then and make it happen!
Imagine you could jump out of bed in the morning with a sparkle in your eye, a spring in your step and an excitement that knows no bounds because you love what you do and do what you love, in whatever work context you find yourself – self-employed, working for someone, or some not yet thought of option…
Boost People to Boost Profits
Radically increase productivity, performance, efficiency and effectiveness with technology and insights
Contact us for more information
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Creativity and ingenuity takes the cake
The solution is getting your right brain to fire on all cylinders so that you can find radical, revolutionary, visionary and/ or innovative remedies to the ills and challenges that face humanity, with special reference to the ‘person in a job’ having a ‘work experience’.
In the next few weeks the Top 2020 HR trends will be fleshed out.
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Other pages on the Genius Within Website you may wish to visit
- 2020 Major shift in HR = Major shifts that differentiate legacy from current HR (summary)
- 2020 Trend: Insights and Analytics = Organizations with predictive analytics systems outperform peers
- 2020 Global Human Capital Trend: Employee Experience = People Power [Top of this page]
- Staff Assessments & Audit – Discover what is going on below surface appearances – what’s working & what not
- Grievance Platform – Give staff a voice – Confidential & Safe; guaranteed
- Creativity Work-Play-Shops – Out-of-the-box Brainstorming Sessions, Think-Tanks, New Product/ Service Incubation, Master-Mind… for radical, revolutionary, elegant, original, smart solutions (or all of the above).
- Business Booster Program – Boost People – Boost Profits – Boost Business!
- Massive Change – Increase productivity exponentially
- 2020 Technology Trend – Integrated System Platform Solution for Business Intelligence
- Return to HOME Page Genius Within – Expand Minds, Enrich Lives!
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